F.A.Q.s
What forms of payment do you accept?
We offer flexibility in payment methods, which include cash, Visa, Mastercard, Discover, local check, travelers check, and money order. We even offer online credit card payments through PayPal. A 25% deposit is required at time of booking. Our policy guarantees a unit is reserved for you.
Is my deposit refundable?
Yes, if the cancellation is due to weather, family emergency or sickness. We must be notified of your wish to cancel at least 3 hours prior to the start of the event. Any cancellation after after this time will cause the deposit to remain non-refundable, but it can be applied to another rental within 90 days. Once the equipment is set up, balance is due in full and no refund will be given. Clubhouse Ministries reserves the right to cancel the event if there is more than 50% chance of rain on the day of the event.
What is the difference between an inflatable, bounce house, moonwalk and a combo?
Moonwalks, Bounce Houses, Bouncers, Bounces, Jumpers, Jump House, Moon Bounce and Space Walks are all terms used to describe a basic inflatable jumper. They can be square, round or any other shape, but generally there is no difference between them. They have walls and a mattress filled with air that children jump on, much like a trampoline. A Combo unit combines a moonwalk and features that are often found on other inflatable structures, such as a slide, into a single inflatable. Combos will be listed with a designation of the number of different activities combined into the unit. These units are a step above a simple moonwalk by offering more activities to enjoy! Inflatables is a generic term that represents all inflatable amusement rides.
What power is required?
Small parties (1-2 units) require a 110 volt, 20 amp, dedicated-circuit within 100 feet of the set up area. Larger parties will require multiple 110 volt, 20 amp circuits. We can provide a generator for a nominal fee. Please review the CHM Safe Practices Addendum for specific details on electrical requirements.
What happens if we damage the inflatable or other equipment?
If damage occurs the first thing to do is have everyone exit the ride. You will need to assess the damage and call our office to speak with a representative before allowing anyone back in the ride. We do not offer damage insurance. If damage occurs that is beyond normal wear and tear, you will be responsible for the repair or replacement costs.
What if I have problems during my party?
Should any equipment develop a problem, or does not function correctly at anytime, or you do not understand the operating instructions, immediately cease use of that equipment. We will leave a phone number to contact us, if we are not able to resolve the issue over the phone we will come to your event.
What do I do if it starts raining?
You should have everyone exit the inflatable. They will become very slick and dangerous with a small amount of water. If it is a light rain that appears to be only for a short time you can leave the unit inflated. Once the rain has passed you will need to thoroughly dry the unit with towels before allowing any riders back in. If the rain is heavy or appears to be set in for a long time you will need to turn the blower off and move it to a covered location. If a tarp is provided by CHM, you should cover the entire unit with the tarp until the rain has subsided.
What should we do if there are high winds?
If there are high winds or gusts over 20 mph have everyone exit the inflatable immediately and turn the blower off.
How much space is required to setup an inflatable?
There should be at least 15 feet of clearance on all sides of the inflatable, including the top (which can be 15-17 feet tall for bouncers and over 20 feet tall for giant slides). This is to provide the attendant room to observe the participants and provides the unit clearance from snagging while it flexes or is being inflated or deflated. The location should have minimum slope and be free of rocks, limbs, debris and animal waste.